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How diana77 Protects Your Privacy

We collect only what we need to run your account and process payments through DANA, OVO, GoPay. This policy explains exactly what data we hold, why we hold it, and how you can ask us to change or remove it.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your personal information, or you want to request a copy or deletion of your data, reach out through any of these channels. Our support team handles privacy-related requests with priority so your concerns get addressed quickly.

Live Chat Open the chat widget from any page on diana77. Let the agent know your request is privacy-related and they will route you to the data team. Available around the clock for account holders.
Email Request Send a message to our support address with the subject line containing your account username. Include the specific data action you need — access, correction, or deletion. We aim to respond within a few business days.
Account Settings Log into your diana77 account and head to the profile section. From there you can update personal details, change your linked DANA, OVO, or GoPay wallet, and download a summary of the data we hold on you.
DATA HANDLING PRACTICES

How We Secure and Manage Your Information

Every piece of data tied to your diana77 account follows a clear lifecycle — from collection through storage to deletion. Here is how we approach each aspect of data handling so you know exactly what happens behind the scenes when you deposit via GoPay or update your profile details.

Encryption at Rest

Your personal details and payment credentials sit behind encryption on our servers. Even internal staff cannot view raw payment data — they see masked versions only, enough to help with support queries but not enough to misuse.

Cookie Management

We use cookies to remember your session and understand which lobby sections you visit most. You control these through your browser. Blocking cookies does not lock you out — it just means we cannot personalize your navigation.

Account Security

Every login uses your password plus a verification step sent to your registered phone number. If you access diana77 from a new device, we flag it and ask you to confirm before the session activates fully.

Data Retention

Active accounts keep their data intact for smooth operation — deposits through DANA, OVO, GoPay need your wallet ID on file. Once you close an account, we begin removing identifiable information unless local regulations say otherwise.

Third-Party Sharing

We share data only with payment processors completing your transactions and with fraud-detection services that protect your wallet. No marketing lists, no data brokers, no selling your information to anyone outside the transaction chain.

Requesting Changes

You can ask us to correct inaccurate data, export what we hold, or delete your account entirely. Submit through live chat or email, reference your username, and we process the request once identity is confirmed through your registered phone.

Common Questions About Your Data at diana77

These are the questions our support team receives most often about privacy, data storage, and account information. Each answer reflects how diana77 actually handles these situations day to day.

We collect your name, email, phone number, and the payment wallet you link — DANA, OVO, or GoPay. We also log your IP address and device type for security purposes. Nothing beyond what is needed to run your account and process transactions.

No. We do not sell, rent, or trade your personal information with third parties for their marketing. Data leaves our system only when a payment processor needs it to complete your deposit or withdrawal, or when fraud detection requires verification.

Log into your account and visit the profile section for a summary. For a full export, contact support via live chat or email with your username. We will prepare a data file and send it to your registered email once we confirm your identity.

Yes. Submit a deletion request through live chat or email. Once we verify your identity through your registered phone number, we begin removing identifiable data. Some records may be retained if local regulations require it, but we will tell you what and why.

Wallet IDs and transaction references are stored with encryption. Support staff see only masked versions when helping you. Full wallet details are accessible only to the automated payment system during active transactions, never displayed in plain text anywhere.

Inactive accounts retain data as long as the account exists. If you want data removed, you need to request account closure explicitly. We do not automatically delete information from dormant accounts because you might return and need your transaction history intact.

Yes, we use session cookies and analytics cookies. Session cookies keep you logged in. Analytics cookies help us understand lobby navigation patterns. You can disable cookies in your browser settings — your account still works, but personalization features will not apply.

Head to your profile section and edit the fields directly — name, email, phone. If you need to change your linked payment wallet from, say, OVO to GoPay, use the wallet settings page. Changes take effect immediately after you confirm with your PIN or OTP.

If we detect unauthorized access to our systems that may have exposed your information, we will notify you through your registered email and phone. We will also explain what data was affected and what steps you should take, such as changing your password.

Yes. Whether you access diana77 on your phone while commuting through Tangerang or on a laptop at home, the same data protections apply. We do not collect additional information on mobile beyond what desktop requires — the policy is platform-neutral.

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